Blueline Trans Solution Pvt Ltd
Registered Office: 3/429A, Old Pochampalli, Pochampalli – 635206, Krishnagiri DT, Tamil Nadu, India
Email: admin@bluelinetranssolution.com
Website: bluelinetranssolution.com

Last Updated: [14-09-2026]

1. Introduction

Blueline Trans Solution Pvt Ltd (“we”, “us”, “our”, or “the Company”) is a transportation and logistics service provider offering reliable and cost-effective solutions for both goods and people across India.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, enquire about our services, book a consignment or passenger trip, or otherwise interact with us. By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We collect information that is necessary to provide and improve our transportation and logistics services. This may include:

Information you provide directly:

• Name, company/organisation name, and designation
• Contact details such as phone number, email address, and postal/billing address
• Goods and shipment details, including pickup and delivery locations
• Passenger travel details such as travel dates, routes, and passenger names
• Payment and billing information (processed through secure payment partners)
• Any queries, feedback, or complaints you submit to us

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on the website, and referring URLs
• Cookies and similar technologies used to enhance website functionality

Information from our operations:

• Vehicle and driver tracking data used for operational and safety purposes
• Records of communication with our customer service team

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to enquiries and provide quotations for goods and passenger transport
• To process, schedule, and fulfil bookings and shipments
• To communicate updates relating to your consignment or travel, including delays or delivery confirmations
• To issue invoices, process payments, and maintain billing records
• To provide customer support and resolve complaints
• To improve our services, website experience, and operational efficiency
• To comply with applicable legal, tax, and regulatory requirements
• To send service-related notifications and, where you have consented, promotional information

4. Legal Basis and Consent

We process your personal information on the basis of your consent, the performance of a contract with you, compliance with legal obligations, and our legitimate business interests in operating and improving our services. Where consent is required, you may withdraw it at any time by contacting us using the details in Section 10.

5. Sharing of Information

We do not sell or rent your personal information. We may share it only in the following circumstances:

• Service partners:With drivers, agents, franchisees, or third-party logistics partners engaged to fulfil your shipment or travel requirements
• Payment processors:With secure payment service providers to process transactions
• Technology providers:With vendors who support our website and IT systems, under confidentiality obligations
• Legal authorities:Where required by law, regulation, court order, or to protect the rights, safety, and property of the Company, our employees, or the public
• Business transfers:In connection with a merger, acquisition, or sale of assets, where information may be transferred as part of the business

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws and regulations. Once the retention period expires, information is securely deleted or anonymised.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. These measures include access controls, secure systems, and staff awareness of data protection responsibilities. While we strive to safeguard your information, no method of transmission or storage over the internet is entirely secure, and we cannot guarantee absolute security.

8. Cookies

Our website may use cookies and similar technologies to improve functionality, remember your preferences, and analyse website traffic. You can control or disable cookies through your browser settings; however, some parts of the website may not function properly as a result.

9. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information where it is no longer required
• Withdraw consent to processing where consent is the basis of processing
• Raise a grievance regarding the handling of your information

To exercise any of these rights, please contact us using the details in Section 10. We will respond within a reasonable timeframe.

10. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

Blueline Trans Solution Pvt Ltd
3/429A, Old Pochampalli, Pochampalli – 635206
Krishnagiri DT, Tamil Nadu, India
Email: admin@bluelinetranssolution.com

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

12. Governing Law

This Privacy Policy is governed by the laws of India, and any disputes arising in connection with it shall be subject to the jurisdiction of the courts of Krishnagiri, Tamil Nadu.