Blueline Trans Solution Pvt Ltd
Registered Office: 3/429A, Old Pochampalli, Pochampalli – 635206, Krishnagiri District, Tamil Nadu, India
Email: admin@bluelinetranssolution.com
Website: bluelinetranssolution.com

Last Updated: 14 September 2026

1. Introduction and Acceptance of Terms

These Terms and Conditions (“Terms”) govern the use of the website bluelinetranssolution.com (“Website”) and all transportation, logistics, and passenger services (“Services”) provided by Blueline Trans Solution Pvt Ltd (“the Company”, “we”, “us”, “our”).

By accessing this Website, submitting an enquiry, placing a booking, or engaging our Services, you (“Customer”, “Client”, “you”) confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please refrain from using the Website or our Services.

These Terms apply to all categories of service, including goods transportation, freight movement, and passenger transport.

2. Definitions
   • “Company”means Blueline Trans Solution Pvt Ltd, its employees, agents, drivers, and authorised representatives.
   • “Customer”means any individual or entity availing our Services.
   • “Consignment”means any goods, cargo, or material entrusted to the Company for transportation.
   • “Passenger”means any person travelling in a vehicle operated by the Company.
   • “Booking”means a confirmed request for Services, whether made online, by email, telephone, or in person.
   • “Carrier”means the Company acting in its capacity as a transporter of goods.

3. Scope of Services

The Company provides:

1. Transportation of goods and consignments by road across India.
2. Passenger transport services.
3. Related logistics support, including loading coordination, route planning, and delivery assistance, where expressly agreed.

Service availability is subject to fleet capacity, route feasibility, statutory permissions, and prevailing conditions. The Company reserves the right to modify, suspend, or discontinue any Service without prior notice.

4. Booking and Confirmation
5. All bookings are subject to availability and confirmation by the Company.
6. A booking is deemed confirmed only upon written acknowledgement (email or official communication) from the Company.
7. The Customer must provide accurate details including pickup and delivery addresses, consignment nature, weight, dimensions, passenger count, and any special handling requirements.
8. The Company is not liable for consequences arising from incorrect or incomplete information provided by the Customer.
9. The Company may refuse any booking at its sole discretion, including where the consignment is unlawful, hazardous, or beyond our operational capacity.

5. Quotations, Charges, and Payment
6. All quotations are based on the information provided and are valid for the period stated, or 7 days if unspecified.
7. Charges may be revised in the event of variation in weight, volume, distance, route, waiting time, fuel price fluctuations, or statutory levies.
8. Additional charges may apply for detention, loading/unloading delays, multiple delivery points, or special handling.
9. Payment terms shall be as agreed in the booking confirmation or invoice.
10. Invoices are payable within the period stated on the invoice. The Company reserves the right to charge interest on overdue amounts.
11. Applicable taxes, including GST, tolls, permits, and octroi, are payable by the Customer unless otherwise agreed in writing.
12. The Company may require advance payment or security for certain bookings.

6. Customer Obligations

The Customer agrees to:

1. Provide lawful, accurately declared, and properly packed goods suitable for transportation.
2. Ensure that consignments are not prohibited, contraband, hazardous, or restricted unless declared and approved in writing, with all necessary permits furnished.
3. Provide safe and accessible pickup and delivery locations and reasonable loading/unloading assistance.
4. Ensure passengers hold valid travel documents and comply with all applicable laws.
5. Indemnify the Company against any loss, penalty, or claim arising from breach of these obligations.

7. Company Obligations

The Company shall:

1. Exercise reasonable care, skill, and diligence in the performance of Services.
2. Use a well-maintained fleet and experienced drivers.
3. Endeavour to ensure safe and timely delivery within agreed timelines.
4. Maintain responsive customer communication regarding consignment status.

8. Delivery, Timelines, and Delays
9. Delivery timelines are estimates and not guarantees. They are subject to traffic, weather, road conditions, statutory checks, force majeure, and other factors beyond our reasonable control.
10. The Company shall not be liable for delays arising from circumstances beyond its reasonable control.
11. Delivery shall be deemed complete when the consignment is handed over at the address provided or to the person authorised by the Customer.
12. Where the Customer or consignee is unavailable or refuses delivery, the Company may store the consignment at the Customer’s risk and cost.

9. Risk, Title, and Insurance
10. Unless otherwise agreed in writing, goods are transported at the Customer’s risk.
11. The Customer is responsible for insuring consignments of value. The Company’s liability, where applicable, is limited as set out in Clause 10.
12. Title to goods remains with the Customer at all times; the Company acts solely as a carrier and does not take ownership of any consignment.
13. Any insurance arranged by the Company shall be at the Customer’s request and cost, and subject to the insurer’s terms.

10. Limitation of Liability
11. To the maximum extent permitted by law, the Company’s liability for loss, damage, or delay in respect of any consignment shall be limited to the freight charges paid for the affected consignment, or as prescribed under applicable law, whichever is lower.
12. The Company shall not be liable for indirect, incidental, consequential, or special losses, including loss of profit, business, or goodwill.
13. The Company shall not be liable for loss or damage arising from:

• Inherent vice, defective packing, or fragility of goods;
• Acts or omissions of the Customer or consignee;
• Force majeure events;
• Seizure or detention by statutory authorities;
• War, terrorism, civil unrest, or industrial action.
  4. Claims must be notified in writing within 7 days of delivery or, in the case of non-delivery, within 14 days of the scheduled delivery date, failing which claims may be deemed waived.

11. Passenger Services – Specific Terms
12. Passengers must carry valid tickets or booking confirmations and produce them on demand.
13. Passengers shall refrain from carrying prohibited items, consuming intoxicants, or behaving in a manner that endangers or disturbs others.
14. The Company reserves the right to refuse carriage or require a passenger to disembark for safety, legal, or disciplinary reasons, without refund.
15. Passengers shall comply with all safety instructions issued by the driver or Company staff.
16. The Company is not liable for loss of personal belongings left in vehicles.
17. Cancellation and refund of passenger bookings shall be governed by the policy communicated at the time of booking.

12. Cancellation and Refunds
13. Cancellation requests must be submitted in writing to admin@bluelinetranssolution.com.
14. Cancellation charges may apply depending on the time of cancellation and resources already deployed.
15. Refunds, where applicable, shall be processed within a reasonable period to the original payment method or as agreed.
16. The Company may cancel a booking due to operational reasons, force majeure, or non-compliance, with due notice where practicable.
17. Force Majeure

The Company shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to natural disasters, floods, earthquakes, epidemics, strikes, lockouts, war, government action, road closures, breakdowns, or fuel shortages.

14. Intellectual Property

All content on this Website, including text, logos, graphics, and design, is the property of Blueline Trans Solution Pvt Ltd and is protected by applicable law. No content may be copied, reproduced, or used without prior written permission.

15. Privacy

Any personal information collected through the Website or during the provision of Services will be used solely for service delivery and related communication. We do not sell or share personal data with third parties except as required for service fulfilment or by law.

16. Website Use
17. The Website is provided on an “as is” basis. While we strive for accuracy, we do not warrant that content is error-free or continuously available.
18. The Website may contain links to third-party sites, for which we are not responsible.
19. Users shall not misuse the Website, attempt unauthorised access, or engage in unlawful activity.
20. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising shall be subject to the exclusive jurisdiction of the courts at Krishnagiri, Tamil Nadu, and applicable Indian transport and carriage laws, including the Carriage by Road Act, 2007, where applicable.

18. Amendments

The Company reserves the right to amend these Terms at any time. Updated Terms will be posted on this page with a revised “Last Updated” date. Continued use of the Website or Services constitutes acceptance of the revised Terms.

19. Contact Us

For any questions regarding these Terms and Conditions, please contact:

Blueline Trans Solution Pvt Ltd
3/429A, Old Pochampalli, Pochampalli – 635206
Krishnagiri District, Tamil Nadu, India
Email: admin@bluelinetranssolution.com
Website: bluelinetranssolution.com